Frequently Asked Questions about WeDriveU Services

Below you will find common questions regarding chauffeur service for your car. Read questions about chauffeur service for your Avis car here.

How does WeDriveU work?

Our chauffeur drives his or her personal car to your home or office, parks their car, and then drives for you in your personal car. For clients using our chauffeurs with Avis vehicles, our chauffeur can pickup and return the car from an Avis location on your behalf, or meet you at your desired location if you are adding a chauffeur mid-reservation.

What does the chauffeur do with my car while I’m at my meeting or appointment?

The chauffeur will standby with your car and will be available as needed.

What does your service cost?

WeDriveU charges $36.80 per hour. Special rates are available for seniors.
To purchase WeDriveU gift certificates, click here.

Do you have a minimum?

Yes, reservations require a minimum of 3 consecutive hours of service.

When does the time start?

The time starts when the chauffeur arrives at your pick up point. Service involving the pick-up and drop-off of an Avis car on behalf of a client will add approximately 30 minutes to the beginning and end of the reservation.

Is there a charge to setup a WeDriveU account?

No. You are welcome to setup your free client account at any time by calling (800) 773-7483 or clicking here to activate your new account online. The advantage of setting up your account now is that it will be fully activated and ready anytime you want to make your first reservation.

Do you have accounts for corporations?

Yes, WeDriveU serves corporate clients in addition to individual clients. To inquire about setting up a corporate account, please contact WeDriveU Corporate Sales.

Do I pay my chauffeur?

No, our office will either charge the credit card you authorized at the time you made your reservation or will send you an invoice.

Can I get the same driver each time I use WeDriveU?

Upon request, we can provide the same driver for you as often as possible.

Why should I use WeDriveU?

WeDriveU makes the time you spend in your car more productive and enjoyable. We provide fully insured and certified chauffeurs who are employees of our company.

How does insurance work?

Click here to learn more.

Why is it important to me that WeDriveU insures its chauffeurs with workers compensation?

If the chauffeur is injured on the job, the client will not be held responsible for the chauffeur’s injuries.

What does the chauffeur wear?

Our standard chauffeur attire is a professional black suit and tie. The client can request the chauffeur to be dressed in business casual attire if desired. When serving event clients, our chauffeurs are often asked to wear event-branded uniforms.

How can I use a chauffeur?

There are many ways to use professional chauffeurs for your car.

How do your chauffeur services work for rental cars?

Click here to learn about Avis Chauffeur Drive by WeDriveU.

Can you help me hire a part-time or full-time chauffeur?

Yes. Hiring a part-time or full-time chauffeur through WeDriveU offers you greater cost savings and the flexibility of leaving the hiring details to us. WeDriveU performs all of our standard background checks and will be responsible for government regulations and reporting.

Why should I use WeDriveU to place a chauffeur with my company?

WeDriveU's outsourcing expertise allows clients to try a chauffeur before hiring one. WeDriveU handles all recruitment details so the client does not have to worry about placing job listings, interviewing chauffeurs and doing background and substance abuse checks.

How do I redeem a gift certificate?

We make it easy to redeem WeDriveU gift certificates. Just setup your free WeDriveU client account online or by phone at (800) 773-7483 to register your vehicle, insurance and contact information. When you're ready to make your reservation and apply your certificate, our representatives are standing by to setup your custom itinerary and book your chauffeur. Please be sure to mention your certificate at the time you make your reservation.

Does your 3 hour minimum apply to gift certificates?

Yes. Reservations require a minimum of three consecutive hours.

Can gift certificates be used towards longer reservations?

Client itineraries often exceed the 3 or 8 hour durations specified on our gift certificates. Not to worry, they can be applied towards longer reservations. Just tell our customer service representatives more about your itinerary and we would be happy to apply your certificate towards the total charges. Reservations must adhere to the 3 consecutive hour minimum each time.

Frequently Asked Questions about Avis Chauffeur Drive by WeDriveU

What is Avis Chauffeur Drive by WeDriveU?

Avis Chauffeur Drive by WeDriveU Chauffeur Service is program delivered in partnership between Avis and WeDriveU that allows customers to rents an Avis car and use a WeDriveU chauffeur.

Where is Avis Chauffeur Drive by WeDriveU available?

More than 600 cities across 35 U.S. metro areas. Some restrictions apply. Call 800-272-5839 for details.

What is the cost?

Avis Chauffeur Drive costs $36.80 per hour plus standard Avis rental charges. Want to calculate your estimated rate?

What are the benefits for customers?

This exclusive new service adds a new level of convenience and productivity to both business and leisure travel. It also offers about 35% savings over alternatives for full day use.

What types of customers use this service?

Avis Chauffeur Drive appeals to business and leisure travelers. From a day of back-to-back meetings in New York to three days (more than 20 hours) of sales meetings in Detroit and even a day in California's wine country, customers praise this new way to get around in a rental vehicle.

What’s included?

Avis Preferred customers can now reserve a professional WeDriveU chauffeur to operate the Avis vehicle of the customer’s choice.

What services are included?

The chauffeur can pick up the Avis rental car for the customer and meet you wherever desired, including your hotel, business meeting or entertainment venue. The chauffeur can also handle the return of the vehicle for you and provide mobile concierge services as needed. Click here for examples.

Is there a minimum rental period?

Chauffeur reservations require a minimum of three consecutive hours of service. Customers rent an Avis vehicle for day or multiple days and use a WeDriveU chauffeur during the entire rental period or as needed. If a driver is used intermittently during a rental period, the minimum of three consecutive hours applies for each chauffeur reservation. Click here for sample client itineraries.

What is the experience level of WeDriveU chauffeurs?

All WeDriveU chauffeurs are over 25 years of age and are certified through an extensive process that includes a driving record check, substance abuse test and criminal background check as well as professional chauffeur training. Click here for more on the qualifications of WeDriveU chauffeurs.

How do new Avis or WeDriveU clients reserve this service?

To make a reservation, customers should call 1-800-272-5839 at least 24 hours prior to rental pickup time. The reservation agent will take their information, reserve the Avis rental car and book a professional chauffeur to meet their individual needs. Avis Preferred membership is required to make a reservation for Avis Chauffeur Drive. Click here to enroll in Avis Preferred. To setup your new WeDriveU account online, click here.

I’m a current WeDriveU customer. How do I begin using Avis Chauffeur Drive by WeDriveU?

Avis Preferred membership is required to make a reservation for a WeDriveU Chauffeur. Click here to enroll in Avis Preferred. After you enroll, contact 1-800-272-5839 at least 24 hours prior to rental pickup time. Your chauffeur will be reserved using your WeDriveU account. If you are a new WeDriveU customer, you can set up your WeDriveU account online by clicking here.

I'm an Avis customer. How do I reserve this service?

Avis customers who are already Avis Preferred members can reserve their car and chauffeur by calling 1-800-272-5839 at least 24 hours prior to rental pickup time. Click here to enroll in Avis Preferred.

What automobile insurance is required to use Avis Chauffeur Drive by WeDriveU?

Since the customer rents the car, the customer provides minimum liability limits of $250,000 bodily injury each person / $500,000 each accident, $50,000 property damage, collision and comprehensive coverage. Customers can purchase Additional Liability Insurance (ALI) and Loss Damage Waiver (LDW) from Avis to meet the insurance requirements. International inbound customers must purchase ALI and LDW from Avis to use Chauffeur Drive by WeDriveU.

What insurance does WeDriveU provide?

WeDriveU provides General Liability ($5 million); Workers’ Compensation (Statutory); Employer’s Liability ($1 million); Automobile Liability ($2 million); Professional Liability ($1 million) and Fidelity ($1 million).

How are customers billed?

Customers using Avis Chauffeur Drive by WeDriveU will be billed separately for the driver charges by WeDriveU and may pay by credit card or invoice. International inbound customers may pay for their chauffeur by credit card. The customer receives a receipt for the Avis vehicle rental charges directly from Avis via email.

What if the customer requires special security services?

For customers with special security needs, WeDriveU can also provide a chauffeur with law enforcement experience and tailor their ground transportation plan as needed.

Can corporations and events use Avis Chauffeur Drive by WeDriveU?

Yes. For information or proposals to use Avis Chauffeur Drive for your company or event, call WeDriveU Sales and Event Services at (650) 579-5800 or click here to inquire online.

I would like to partner with WeDriveU and take advantage of the Avis Chauffeur Drive program. Who do I contact?

Learn about WeDriveU's partnership program benefits or email us by clicking here.