Avis Chauffeur Drive Case Study: Mobile Testing Program

Benefits

• Cost-effective - Saving 30%+ by outsourcing to professional staffing and transportation firm
• Productivity is up - Engineers focus on testing, not logistics
• Better risk management - Fewer driving incidents using professionally-trained drivers
• Local knowledge - Drivers familiar with local area
• Timely network data - Allows engineers to monitor and improve service from the field

After a rise in incidents with the temporary drivers, the company needed a better approach. It decided to leverage its relationship with Avis to take the program in a new direction.

Solution

The company has outsourced driving services and transportation management for its mobile testing program to the team at Avis Chauffeur Drive by WeDriveU since 2008. WeDriveU delivered approximately 50,000 driving hours for year-round programs in 2009 - 2010 alone.

Under the program, WeDriveU managed training and staffing for an average of 3 - 5 drivers in multiple markets each week. After setting up equipment in Avis sedans and SUVs and distributing routes to the drivers, engineers were able to orchestrate simultaneous test procedures from a central hotel.

Based on the program’s success, the company expanded its use of Avis Chauffeur Drive and replaced another driving services vendor with WeDriveU. Today, WeDriveU meets engineers across the U.S., providing over 2,000 driving hours each month for assignments ranging from 1 - 6 months. WeDriveU’s team drives the Avis vehicles on designated routes while technicians operate equipment, perform testing, gather and transmit data from the back seat.

Results

Avis Chauffeur Drive is a key part of this successful program, delivering significant cost savings and improving productivity and safety. Driving incident rates are down and engineers can focus on monitoring and enhancing service reliability, which in turn improves customer service and loyalty.

WeDriveU’s chauffeurs consistently earn praise for their professionalism and local knowledge, and the team reports positive feedback on the comfortable and spacious Avis vehicles.

Snapshot

End-to-end driver staffing and transportation management since 2008.

• Drivers transport engineers and equipment in U.S. markets


• Roughly 2,000 driving hours delivered each month


• WeDriveU manages year-round program (dedicated local managers, regular client check-ins, reporting)


• Expanding Avis Chauffeur Drive to serve executives, meetings & events

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