Privacy

WeDriveU, Inc., which operates the Shuttle Division for National Express, LLC, is committed to protecting your privacy. Our services (“Services”) include operating the https://wedriveu.com website and providing a variety of transportation services across the U.S., including shuttle operations for corporations, universities and hospitals, and managed services.

If you wish to adjust how we communicate with you, use the link at the bottom of our emails, or to opt-out, access, update or delete information you share with WeDriveU, contact us here under the header “How can we help?” and select “Opt-Out or Update Your Information.”

ABOUT THIS STATEMENT

This Privacy Statement (updated 5/20/21) describes how we collect, use, protect, and disclose the information that we collect and/or receive about you. It also explains your privacy rights, and how you can manage the privacy of your Personal Information. Please note that this Privacy Statement does not govern the practices of third parties, including our partners, third party business facilitation partners, and/or advertisers, even when those services are branded as, or provided on behalf of, WeDriveU, Inc. Information collected from you by others, such as third party websites that you access through links on our Site, are governed by those entities’ privacy policies.

Information regarding WeDriveU.com and the information that it collects:

WeDriveU may collect information directly from you or from other sources.

Personal Information. The Personal Information we collect from you may include your e-mail addresses, name, organization, telephone number and other details when you contact us and provide us with that information.

Usage Data. We may collect Usage Data generated by the use of our Sites or from the website infrastructure itself (for example, your IP address or the duration of a page visit). In addition, if we send you email marketing communications we also use technologies to measure whether the content is effective by determining which emails have been opened. For more information see the Use of Cookies and Other Technologies section below.

Generic Information. Generic information is information that does not directly reveal the identity of an individual from whom we collect information. This information may include the Usage Data described above, information collected through the use of cookies described below, among others. We may automatically gather some Generic Information from our clients, third parties, and Website visitors. At times, the combination of various types of data, including Generic information and Usage Data, may enable you to be identified, and may therefore qualify as Personal Information. Examples of this type of information include anonymous demographic information, ZIP codes, preferences, interests, browser type and IP addresses.

Cookie Data. Cookies are files that are downloaded on your computer or mobile device when you visit certain websites. Cookies allow a website to complete certain functions such as identify a user session, recall your preferences (e.g. language), gather information about your browsing habits or show you advertising adapted to your preferences. Essential cookies are those that are necessary to allow a website to complete certain functions, such as allowing you to securely navigate the site. Non-essential cookies are analytics cookies used for advertising and tracking so we can measure how you interact with the website content. We use essential cookies for our legitimate interest in implementing features that allow you to successfully use the site. We ask for your consent for the use of non-essential cookies.

Our Sites use first and third-party cookies, for technical, analytical and advertising purposes, and to facilitate easy sharing of content on social network platforms. First party cookies refer to cookies that are set by our site, and we are the only ones with access to this information. On the other hand, third party cookies or requests allow third parties to have access to the information collected.

Examples of cookies:

Advertising Google Analytics (non-essential). These cookies are used for advertising and analytical purposes. These cookies allow us to measure the number of visits to the website, understand your website experience and segment visitors who are new to the site from those who are returning. These cookies track your behavior such as visits and interactions with our website. These cookies collect information such as IP address, most visited pages, how you reached the site, or number of users that share content.
We also provide links to our social network accounts and have included sharing buttons on our Site(s) to facilitate easy sharing content on social network platforms such as Facebook, Twitter, LinkedIn and Instagram. If you access these pages or use the sharing buttons, cookies from these platforms will be downloaded to your computer for different purposes such as tracking, analytics or advertising. We have no control over these cookies.

Your Cookie Choices

You may set your browser to block or otherwise control what cookies your browser or mobile device accepts via your browser or mobile device settings. Additionally, you can choose to modify your settings and delete those cookies that are otherwise stored on your device at any time. Please consult the instructions provided by your browser or your mobile device’s manufacturer to determine how you can limit the placement of and/or remove cookies or other technologies. Please note, however, that limiting or disabling the use of cookies and other technologies may impact or adversely affect your ability to perform certain transactions on, use certain functionalities of, and access certain content on our Sites.

INFORMATION COLLECTED DIRECTLY FROM YOU

WeDriveU collects your Personal Information. “Personal Information” means data about a particular individual that identifies, relates to, describes, could be reasonably linked with, or could be used to identify that person. It also includes other information that may be associated with your Personal Information, such as your Usage Data (defined above), location, organization, preferences or interests, if that information can be used to identify you.

Categories of Personal Information we have collected from you within the last 12 months

We have collected the Personal Information, Usage Data, Cookie Data, and data collected through Other Technologies within the last 12 months as described above.

INFORMATION OBTAINED FROM OTHER SOURCES

WeDriveU, Inc., as part of National Express, LLC, may obtain Personal Information about you from third parties. We may combine this information with the information we collect from you to help us tailor our communications to you and to improve our services. We may obtain Personal Information from third parties, such as data aggregators and public databases, or social networks that you use to connect with us. The Personal Information we obtain may include your name, demographic information, interests, and publicly-observed data, such as from social media, online activity, and shopping behavior. We may also obtain your Personal Information through cookies and similar technologies like Google Analytics and social media platforms (such as Facebook, Twitter, LinkedIn, and Instagram), as discussed above.

Categories of Personal Information we have obtained from third parties within the last 12 months

Personal Information like your name, address, phone number, and email address as described above.
Usage Data, Generic Information and Cookies Data regarding your use of our Services.

Categories of third parties from whom we have obtained your Personal Information within the last 12 months

Fulfillment Service Providers. We obtain information about you through the use of our Services, like our Sites. For example, we obtain information from Google Analytics for marketing and advertising purposes.
National Express, LLC and its affiliates. We may share or disclose your information with other entities that make up the National Express, LLC organization.

PURPOSES FOR COLLECTING, PROCESSING, AND USING YOUR INFORMATION

WeDriveU, Inc. collects, processes (or asks our service providers to process on our behalf), and uses your Personal Information for business and commercial purposes to provide the Services we offer.

This may include:

Providing those Services you request of us.
Where you have otherwise given us your consent and permission to do so.
Responding to your comments, questions or requests for customer support.
For recruitment purposes, when you apply for a job using our Site.
Contacting you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Marketing and Advertising purposes, including delivery of customized content based on your preferences, mail, e-mail communications, as well as information that you may have provided via surveys or feedback we requested through the website.
Enforcing our Terms and Conditions.

To facilitate operating our Site and other Services. These operational purposes may include but are not limited to:

Operating, maintaining and improving our Services, including the Site;
Detecting security incidents;
Helping law enforcement to prosecute individuals responsible for malicious, deceptive, fraudulent, or illegal activity involving WeDriveU, Inc., our Services, and/or our customers;
Assisting with fraud prevention, improving the security of our networks, and reporting suspected criminal activity to law enforcement.
To comply with applicable laws, in response to a lawful and enforceable request by a law enforcement, judicial, or other public authority, or in connection with an applicable legal obligation.

INFORMATION WE SHARE

WeDriveU, Inc. does not sell your Personal Information to any third party without your permission. However, WeDriveU, Inc. may disclose your information in a number of ways as part of our Services. For instance, we may share your information with our third party service providers that facilitate the functions of our Site, such as our web hosting and cloud storage providers. We may also provide your Personal Information to service providers or contractors to perform functions on our behalf, including assisting us in providing Services to you or our partners. We may also disclose or share your information for the following purposes:

With National Express LLC when such disclosure is necessary to deliver our services and fulfill the purposes indicated in this Privacy Statement.
In the recruitment process your personally identifiable information may be transferred to WeDriveU, Inc.’s customers, for instance when it is required by contract.
To third party service providers (“Business Facilitator Partners”) that WeDriveU, Inc. has retained to perform a business, professional or technical support function for us, such as to help us perform statistical analysis, perform marketing or advertising activities such as maintaining this website, support our recruiting efforts, send you email or postal mail, or provide customer support.
To respond to judicial process or provide information to law enforcement authorities, regulatory agencies, or other government officials, or to otherwise comply with a legal obligation.
As otherwise described to you at or before the point of collection.
To protect and defend WeDriveU, Inc.’s rights and property.
To prevent or investigate possible wrongdoing in connection with the Services.
To protect the personal safety of individuals or the public.
To protect against legal liability.

WHAT WE HAVE SHARED WITH THIRD PARTIES WITHIN THE LAST 12 MONTHS

Within the last 12 months we have shared Personal Information (like your name, mailing address, email address, phone number, and your payment card information) and your Usage and Cookie Data (like your IP address and information related to the use of our Websites) with our Business Facilitation Partners and WeDriveU, Inc. affiliates for the reasons outlined immediately above.

Business Facilitation Partners. We employ third party fulfillment service providers, companies, individuals, and agents to facilitate and help us provide our Services. These providers perform tasks, services, or functions on our behalf, or assist us in analyzing how our Services are used or delivered. These third parties may include payment card processors, cloud-based storage and web-hosting providers, and other vendors that assist us in providing our Services. These third parties are granted access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
National Express, LLC and its affiliates. We may share or disclose your information to entities that make up the National Express, LLC organization.

CATEGORIES OF PERSONAL INFORMATION SOLD

WeDriveU, Inc. does not sell individuals’ Personal Information without their permission. WeDriveU, Inc. has not sold Personal Information to third parties in the past 12 months. Please note that a “sale” of Personal Information does not include those instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business. If we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or other business transaction, we may transfer your Personal Information to a third party as part of that transaction. If such transaction materially affects the manner in which your Personal Information is processed, we will notify you of such change prior to its implementation.

PUBLIC FORUMS

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through WeDriveU, Inc. public message boards, this information may be collected and used by others.

DATA RETENTION

WeDriveU, Inc. will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Statement. We will retain and use your Personal Information to the extent necessary to provide our Services to you, comply with our legal obligations (for example, if we are required to retain your information in accordance with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer periods.
For California residents and EU Data Subjects, we will retain your information and delete your information (should you request it be deleted) to the extent permitted under applicable laws.

CHILDREN’S ONLINE PRIVACY

We do not knowingly collect Personal Information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has violated this Privacy Statement and provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

SECURITY OF YOUR PERSONAL INFORMATION

The security of your data is important to us but remember that no method of transmission over the internet or method of electronic storage is 100% secure. We take reasonable and appropriate measures to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information. WeDriveU, Inc. places the personally identifiable information you provide on computer servers in a controlled environment, in an effort to help protect against loss or theft, and from unauthorized access, modification, use or disclosure. When you provide your personal information using the job application section, your information is transmitted through the use of encryption, such as the secure socket layer (SSL) protocol. We also perform annual audits. In addition, only authorized personnel have access to your information on a need to know basis.

OUR STATEMENT ON “DO NOT TRACK” SIGNALS UNDER THE CALIFORNIA ONLINE PROTECTION ACT (CALOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. We do not track consumers’ online activities over time and across third-party Web sites or online services.

Third parties may collect data that relates to you. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.

YOUR CALIFORNIA PRIVACY RIGHTS

California residents are afforded certain rights related to their information under state law. WeDriveU aims to take reasonable steps to allow California residents to correct, amend, delete or limit the use of your Personal Information, and exercise other rights available under applicable law. WeDriveU, Inc. informs you that, where applicable under relevant law, individuals may be entitled to the following:

Right to Access / Disclosure: to have access to your Personal Information upon simple request – that is, you may receive a copy of such data upon receipt of a verifiable request, along with other information related to the collection or processing.
Disclosure of Direct Marketers: to have access upon simple request, and free of charge, the categories and names of addresses of third parties that have received Personal Information for direct marketing purposes. Please see the “Direct Marketers Disclosure” section below for more information.
Collecting, Selling, Sharing, or Disclosing Personal Information: upon receipt of a verifiable request, to obtain a list of:
- The specific pieces of your Personal Information WeDriveU, Inc. holds;
- The categories of Personal Information collected about you, sold to third parties, or disclosed to third parties for business purposes;
- The categories of Personal Information sold within the last 12 months;
- The categories of sources from which Personal Information is collected;
- The business or commercial purpose for collecting or selling Personal Information; and
- The categories of third parties with whom Personal Information is shared, sold, or disclosed for a business purpose.
Right to Opt-Out of the Sale of Personal Information: California residents have the right under the California Consumer Privacy Act (“CCPA”) to opt-out of the sale of their Personal Information under certain circumstances. As noted elsewhere, however, WeDriveU, Inc. does not sell individuals’ Personal Information.
Right to Deletion / “Right to be Forgotten”: to obtain the deletion of your Personal Information in the situations set forth by applicable data protection law and upon receipt of a verifiable request.
Right to Data Portability: to have your Personal Information directly transferred by us to a third-party processor of your choice (where technically feasible; may be limited to situations when processing is based on your consent).
Right to Non-Discrimination. As defined under relevant law, you have a right to non-discrimination in the Services or quality of Services you receive from us for exercising your rights. Please contact us as set forth below in relation to exercising these rights. Note that we may ask you to verify your identity before responding to such requests.

DIRECT MARKETERS DISCLOSURES

If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of Personal Information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request at the designated address listed below to receive the following information:

the categories of information we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year;
the names and addresses of the third parties that received the information; and
if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.

To make such a request, please provide sufficient information for us to determine if this applies to you, and attest to the fact that you are a California resident. Please also provide a current California address for our response. You may make this request in writing to us at the below address. Any such request must include “California Privacy Rights Request” in the first line of the description, and include your name, street address, city, state and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the address provided for this purpose below. Note that responsive information may be provided in a standardized format that is not specific to you.

SUBMITTING A VERIFIABLE REQUEST TO WEDRIVEU

As mentioned above, California residents have certain rights to access, delete, or otherwise exercise rights regarding their Personal Information under the California Consumer Privacy Act of 2018 (“CCPA”). WeDriveU, Inc. will respond to an individual’s “verifiable request” to exercise his or her rights under the CCPA – that is, where WeDriveU has received a request purporting to be from a particular individual, and WeDriveU has been able to verify the individual’s identity. The need to verify an individual’s identity is critical to protecting your information, and to ensuring that your information is not shared with anyone pretending to be you or someone who is not authorized to act on your behalf.

You may submit a verifiable request via the contact information listed in the “Contact Us” section below. WeDriveU will ask you to provide information about yourself so that we can verify your identity as part of this process. This information may include your name, your address, information related to your vehicle, information related to your past use of our Services, and any other information deemed necessary by WeDriveU to reasonably verify your identity, to ensure that your information is not shared with anyone impersonating you. Once we have your submission, we will compare the information you provided to the information we have about you to verify your identity.

We may need to ask for additional information if we have difficulty confirming your identity. We will not share your information or honor other requests in those situations where we are unable to confirm that a request for your information is a “verifiable request.” We will not be able process your request if we cannot verify your identity.

Under California law a California resident can appoint an “authorized agent” to make certain verifiable requests upon their behalf, such as the right to know what information we collect about the consumer or to request deletion of the consumer’s information. An authorized agent may submit a request by following the steps outlined above. An authorized agent must identify the consumer he or she is submitting a request on behalf of, and provide the information requested by WeDriveU to verify the consumer’s identity. WeDriveU will also require the purported authorized agent to submit proof that he or she has been authorized by the consumer to act on the consumer’s behalf.

Because the security and privacy of your information is paramount, we will ask that you identify and provide permission in writing for such persons to act as your authorized agent and exercise your applicable rights under California law in such situations. This may require us to contact you directly and alert you that an individual has claimed to be your agent and is attempting to access or delete your information. We will also independently verify your identity to ensure that an unauthorized person is not attempting to impersonate you and exercise your rights without authorization. We will not share your information or honor any other requests in those situations where you cannot or do not grant permission in writing for an identified authorized agent to act on your behalf, or where we cannot independently verify your identity.

HOW TO CONTACT US FOR CCPA REQUESTS

If you have questions about this Privacy Statement, or our privacy practices, please contact WeDriveU:

Via Website: CCPA Request – Click form choice “Opt-Out or Update Your Information”

By telephone: 1-800-645-6800

USE OF THIRD PARTY WEBSITES

WeDriveU’s site may contain links to third-party websites. WeDriveU is not responsible for the privacy practices or other content on websites outside of the WeDriveU site. We encourage you to review the privacy statements of third party websites that you choose to link to from wedriveu.com so that you can understand how those websites collect, use and share your information.

CHANGES TO THIS STATEMENT

WeDriveU will occasionally update this Privacy Statement to reflect company and customer feedback. When we make a material change to this Statement, we will inform you by posting a prominent notice on this Site and by changing the date on this page noting when the Statement was last updated.

DIFFICULTY ACCESSING OUR PRIVACY STATEMENT

Individuals with disabilities who are unable to usefully access our privacy statement online may contact us at the above-listed contact information to inquire how they can obtain a copy of our statement in another, more easily readable format.

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